Refund Policy – SphereIPTV
At SphereIPTV, we strive to provide our customers with the best possible experience. However, if you are not fully satisfied with our service, the following refund policy applies.
1. Trial Period
New customers are offered a trial period to test our service without risk.
If you decide not to continue during the trial period, no charges will be applied.
2. Money-Back Guarantee
We offer a 14-day money-back guarantee on all new subscriptions.
This means you may request a refund within 14 days of purchase if you are not satisfied with the service.
3. Refund Conditions
Refunds apply only under the following conditions:
- The refund is valid only for new customers and first-time purchases
- Subscription renewals or expired subscriptions are not eligible
- A valid proof of purchase or order number must be provided
- Any misuse of the service or violation of our Terms of Service will void the refund request
4. Refund Procedure
To request a refund, please contact our customer support via email or WhatsApp.
All refund requests are processed within 7 business days, and the refund will be issued using the original payment method.
5. Exceptions
Certain promotions, special offers, or custom subscription plans may be excluded from this refund policy.
Any such exclusions will always be clearly communicated in advance.
